Unique customer data and state of the art analytics

Analyse the feedback from your guests, review your performance statistics, measure the success of promotional campaigns and work out the return on investment from your marketing spend. Learn more about your restaurant’s performance and the environment around you as you access our enhanced analytical tools.

Barometer Guest Feedback

The Livebookings Barometer is an industry-wide post-dining guest survey which measures the booking, dining and service experience of restaurant guests who have booked online with a simple, short email survey, sent the day after dining. The Barometer will allow you to:

• Compare your performance with the UK restaurant industry as a whole
• Rate your restaurant alongside your most relevant competitors – anonymously
• Spot key service issues and resolve them swiftly
• Get direct feedback from your guests
• Measure the success of changes implemented in your restaurant from month to month

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Sophisticated real-time reporting tools

Livebookings offers enhanced analytical tools giving you the answers to a whole range of performance questions. Not only can you compare online booking levels from one month to the next but you can drill down further to compare the success of campaigns between different months or days. Our analysis tools will enable you to:

• Identify peaks and troughs in trade
• Find out exactly where your bookings are coming from
• Work out which special offers bring in the most customers
• See how your emails are performing
• Measure return on investment from your marketing activities

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